Frequently Asked Questions

Q: How long can I keep the bag that I choose?

You can keep it as long as you like or send it back and swap again as many times as you like. You can keep it forever as long as you pay the monthly membership fee.

Q: Once I become a member, can I get a refund?

There are no refunds, but you can discontinue your membership at any time as long as you send the bag back.

Q: Will my card automatically be charged every month?

Yes it will unless you cancel your membership. If you do not have a bag, your card should not be charged.

Q: Once a member, can I choose any bag on the site?

You can choose a bag within the membership that you purchased.

Q: Why did you change the membership fee.

That was a direct response to customer feedback. We now have three levels of membership with monthly fees.

Q: Are all the bags used?

No, I will add brand new bags to the collection from time to time, so you may receive a brand new bag!

Q: Are all bags authentic?


Q: How do I contact Swap Couture?

Please visit the Contact Me page.